1. TERMS & CONDITIONS
These terms and conditions apply to the use of this Website and by accessing this Website and/or placing an order you agree to be bound by the Terms and Conditions set out below.
This Website is created, administered and controlled by houseofevelyn.com. (Registered in England & Wales: 09885607), 139-143 Union Street, Oldham, England, OL1 1TE. You can contact email@example.com. The Website is governed by the laws of England & Wales although you may have additional rights under your local law if you are purchasing as a consumer. houseofevelyn.com reserves the right to alter these Terms and Conditions from time to time without prior notification. The contract will be concluded in English.
The Website may only be used for lawful purposes. You agree to comply with all applicable laws, statutes and regulations regarding the Website and any transactions conducted on or through the Website.
Before you place an order, if you have any questions relating to these terms and conditions please contact our Customer Service Team. Contact: firstname.lastname@example.org
The Personal Information which you are required to provide when you register as a Customer should be true, accurate, current and complete in all respects; and you must;
Notify us immediately of any changes to the Personal Information by contacting our Customer Service Team via e-mail, or calling us on +44 (0)1613028822 or by updating them in the account page information.
You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.
We reserve the right to:
• Modify or withdraw, temporarily or permanently, this Website (or any part thereof) with or without notice and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website.
• Change the Terms and Conditions from time to time, and your continued use of the Website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Terms and Conditions have been changed.
Each product purchased is sold subject to its Product Description. We have made every effort to reproduce colours on the Website as accurately as possible. However, different computers reproduce colours in slightly different ways, and so colour matches are not yet possible over the internet. If you are not satisfied with the colour of the item you have ordered, we offer a no quibble 60 day money back guarantee on all products. Please see our returns policy.
We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the Website are correct at the time when the relevant information was entered onto the system.
MAKING AN ORDER
All communication to you from houseofevelyn.com will be addressed to your email address as supplied when you register. If you do not receive a confirmation email after registering or placing an order please contact us immediately. houseofevelyn.com will not be responsible if you should fail to receive emails sent to the email address you provide when you register.
The technical steps required, creating the contract between you and us are as follows:
• You place the order for your products on the Website by pressing the confirm button at the end of the checkout process.
• We will send to you an order acknowledgement email detailing the products you have ordered. This is not an order confirmation or order acceptance from houseofevelyn.com
• When your product is shipped from our warehouse we will send you a dispatch confirmation email.
• Order acceptance and the completion of the contract between you and us will take place on the dispatch to you of the products ordered unless we have notified you that we do not accept your order.
Non-acceptance of an order may be a result of one of the following:
• The product you ordered being unavailable from stock.
• The product you ordered being unavailable for delivery to your selected delivery country.
• Our inability to obtain authorisation for your payment.
• The identification of a pricing or product description error.
• You not meeting the eligibility to order criteria set out in the main Terms & Conditions.
houseofevelyn.com reserves the right to restrict the number of items available for sale to any individual Customer.
At busy times orders may take 2-3 days to be dispatched. The majority of orders are received within 2-3 business days after dispatch. As we cannot guarantee the speed of the postal service please allow up to: 8 business days for Royal Mail Tracked Delivery, 12 business days for Western Europe and 20 business days for the Rest of The World.
We accept payment in GBP (£) only.
For payments made in GBP we accept: Visa, Maestro, Visa Electron and MasterCard. For all other payments we accept: Visa, Visa Electron, JCB, MasterCard and Alipay. We also accept payment through PayPal for GBP.
We do not hold any credit card details. All payments are processed securely through our approved payment provider’s website.
We do not sell products to children, if you are under 18 you may use houseofevelyn.com, but all orders must be made by your parent or guardian.
All products purchased through this website are covered by our 60 day returns policy. If you are not totally satisfied with your order or have simply changed your mind, please return the unopened product(s) to us within 60 days of receiving your order and we will refund you. Please include a brief letter including your name and address and an explanation as to why you are returning the item(s). We offer a freepost returns address for our UK Customers only. For faulty, damaged or incorrect items please see below. For our returns address and further information please see Delivery and Returns.
Your statutory rights are not affected.
For reasons of hygiene & safety, we cannot refund or exchange any grooming products or cosmetics that have been removed from the original wrapping or show any signs of having been used unless they are faulty.
RIGHTS OF CANCELLATION
You are entitled to cancel your online order or phone order up to 14 days after the day on which you receive your order.
If you realise you have made a mistake when ordering, please try to contact us as soon as you can by email at email@example.com (with the word “Cancel” present in the subject line), or in office hours by calling +44 (0) 1613028822. We dispatch items very quickly and as such we have limited time in which to stop completed orders from going out.
If your order has already left our warehouse and you decide to cancel, we will refund your order in full including any postage and packing you may have been charged up to a maximum of our Standard UK Delivery charge. Please ensure you inform us of your intent to cancel within 14 days of receiving your order.
We will refund to the original payment method used to place the order and provide you with our returns address so you can return the goods to us at your expense. Please return the goods within 14 days. Please note, we reserve the right to await receipt of the returned goods, before issuing your refund.
FAULTY, DAMAGED, UNSATISFACTORY QUALITY OR INCORRECT ITEM RECEIVED
We will always do our best to ensure that your product(s) arrive correctly and in perfect condition. However, occasionally mistakes do occur or items are damaged in transit. Please check your product(s) on receipt and report any issues to us as soon as possible. The sooner we are notified the easier and quicker it will be to resolve the issue for you.
Where products received are of poor quality, incorrect, faulty or damaged, the following applies:
Within 30 days of receipt of the goods: we will offer you a full refund, including any postage you paid or if you prefer and the product is still available, a replacement will be sent.
After 30 days but within 6 months of receipt of the goods: we will offer you a replacement in the first instance, or where a replacement is not available (for instance it is no longer in stock), a full refund will be paid including any postage.
After 6 months of receipt of the goods: the responsibility is yours to prove that the goods were faulty at the time they were received and we will do our utmost to resolve the issue to your satisfaction. Depending on the circumstances we may offer a replacement, a partial refund or a full refund.
As a consumer, you have legal rights in relation to product(s) that are faulty, received damaged or not as described.
Please contact firstname.lastname@example.org or in office hours by calling +44 (0) 1613028822.
For more information about your other statutory rights, please visit the UK Government’s website at: www.direct.gov.uk.
VAT & SALES TAXES
Don’t worry, sales taxes & VAT on orders dispatched within the European Union (EU) are all pre-paid by us. You can shop with confidence at houseofevelyn.com knowing that the price you see, is the price you pay.
Please note: We have no control over taxes and fees on orders sent outside of the EU. Please contact your local customs office for details of any possible charges prior to placing your order.
To provide increased value to our Customers, we may provide links to other websites or resources for you to access at your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable, directly or indirectly, for (i) the privacy practices of such websites, (ii) the content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources or (iii) the use to which others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources.
We will treat all your Personal Information as confidential (although we reserve the right to disclose this information in the circumstances set out below). We will keep it on a secure server and we will fully comply with all applicable England & Wales Data Protection and consumer legislation in place.
You should be aware that this site is being monitored and may capture information about your visit that will help us improve the quality of our service.
We confirm that any Personal Information which you provide to us and any User Information from which we can identify you, is held in accordance with the registration we have with the Data Commissioner’s Office. We use your information only for the following purposes:
• Processing your orders.
• For statistical or survey purposes to improve this Website and its services to you.
• To serve Website content and advertisements to you.
• To administer this Website.
• If you consent, to notify you of products or special offers that may be of interest to you.
You have the right to ask us to give you a statement about the personal data we process about you, to rectify your data, or to delete your information, to withdraw your consent given for processing of personal data, or to remove you from our mailing lists.
SECURITY AND PRIVACY
houseofevelyn.com respects your privacy and only collects the information necessary to facilitate the delivery of our products to our Customers. All information is kept confidential and secured. We may periodically send emails to our Customers informing them of updates to our services.
Our Website has security measures in place to protect the loss, misuse and alteration of the information under our control. Certain areas of our site use industry standard SSL to encrypt sensitive data, such as your billing address details. We record IP address of persons submitting orders to aid fraud prevention and will disclose any information necessary to fully co-operate with law enforcement authorities in investigating suspected lawbreakers.
We collect Contact and Delivery information (e.g. name, billing address, delivery address and email address) The Customer’s Contact and Delivery information is used to get in touch with the Customer when necessary and to supply products as ordered. For your added security all payment pages are hosted and processed by Stripe/PayPal which means that we don’t hold records of your credit card details.
A cookie is a piece of data stored on the user’s hard drive containing information about the user. houseofevelyn.com utilises cookies to enable our systems to recognise your browser and to provide personalised features.
houseofevelyn.com may amend this policy from time to time.
Should you wish to close your account, please contact our Customer Services Team on email@example.com who will be happy to organise this. Once you cancel your account you will no longer be able to shop online or receive e-mails from us. You can re-register at a later date using the same email address, however any historic order information will not be available to view.
You will be responsible for all activities and orders that occur or are submitted under your password. If you know or suspect that someone else knows your password you should notify us by contacting our Customer Service Team immediately by emailing firstname.lastname@example.org or calling +44 (0) 1613028822.
PROMOTIONAL VOUCHER CODES & GIFTS
From time to time we may offer promotional Voucher Codes for discounts, prize draws or free gifts. Please be aware that certain Vouchers may be applied automatically during checkout according to basket criteria that you have fulfilled. Voucher Codes remain valid for the durations stated in our promotional materials, at the sole discretion of houseofevelyn.com and may be discontinued at any time without prior notice. Customers may only redeem either one Voucher Code, or a single promotional gift, per order.
Unless otherwise stated promotional Voucher Codes will not be redeemable against products that are already being promoted. Specifically products in 3 for 2 offers, Brand Sale Events, On Sale, Special Offers, Outlet and Gift Vouchers will be excluded.
TRADING NAME AND ADDRESS
houseofevelyn.com, House of Evelyn, and Evelyn House of Hair & Beauty are trading names of Evelyn.C Ltd, 139-143 Union Street, Oldham, England, OL1 1TE. Registered in England & Wales No: 09885607.
Please note we are an online retailer selling direct to Customers and not a wholesaler. We do not sell large quantities of individual items. Consideration can be given to wholesale if you are a trader, or potential operating partner, who will purchase across the range i.e. small quantities of many products. Please email email@example.com for further information.
We often run special promotions via offers or emails that include the use of promotional codes. Please note that most promotional codes have an expiry date after which they are not redeemable. Promotional codes may not be used in conjunction with discount codes as redeemable through affiliate and/or third party advertising channels. Offers can only be redeemed via the houseofevelyn.com website.
Promotional codes remain the property of houseofevelyn.com and are non-transferable and may not be reproduced in any form without prior consent from ourselves. We reserve the right to remove promotional codes at any time and without warning. We reserve the right to withdraw any offers at any time.
INTELLECTUAL PROPERTY RIGHTS
“House of Evelyn”, “Evelyn House of Hair & Beauty” & “Hse of Evelyn” are registered trademarks. The House of Evelyn logo, page headers, custom graphics and button icons are the property of houseofevelyn.com and may not be used in connection with any product or service that is not offered by houseofevelyn.com in any manner that is likely to cause confusion amongst our Customers, or discredit houseofevelyn.com.
Prior written confirmation is required for any use of the trademarked terms of House of Evelyn. All other trademarks, product names and company names or logos cited within this site are the property of the respective owners. houseofevelyn.com is not related to, endorsed by, or in any way connected or associated with these companies.